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Junior Technician Product Support (m/v)

Stad: Frankfurt am Main, Duitsland

Tasks

  • ROM verification check and paperwork preparation for all Nintendo of Europe Lotcheck and 3rd Party submissions
  • Resolving submission issues by providing technical support and troubleshooting assistance to customers
  • Keeping all Lotcheck check tools and submission requirements up-to-date by constantly monitoring support portals like NDP, Redmine, Jira etc.
  • Data transmission between Nintendo Japan, Nintendo Australia, Nintendo of Europe and its subsidiaries as well as external business partners
  • Software- and paperwork preparation for age rating agencies
  • Fair and event support with development hard- and software including Europe-wide event travelling
  • Preparation and distribution of 1st/2nd party and 3rd party preproduction development hard- and software for Nintendo of Europe, its subsidiaries and distributors as well as external business partners

Requirements

  • Degree in Computer Sciences or comparable qualification
  • Excellent computer skills and profound network knowledge
  • Very good written and spoken English language skills; Japanese or another European language skill would be a plus
  • Demonstrated experience in communication and customer service skills
  • Working with the utmost care and ability to work independently, as well as problem solving and consistent decision making skills
  • Readiness for frequent travelling especially during event peak seasons and on weekend/bank holidays
  • High level of team spirit, reliability, willingness and ability to work with deadlines

Heb je interesse? Dan zijn we benieuwd naar je sollicitatie. Vergeet niet te vermelden wanneer je kunt beginnen en wat je salarisindicatie is.

Level up!

Wij zijn wereldwijd pionier op het gebied van interactief entertainment, dankzij onze producten Nintendo Switch en Nintendo 3DS. Ons doel is iedereen met onze producten te bereiken, ongeacht leeftijd, geslacht of ervaring met games. Door het koppelen van een sterk, gemotiveerd team, superieure kwaliteit, nieuwe concepten en de creatieve ontwikkeling en toepassing van game-ideeën aan een uitgekiende verkoopstrategie, kunnen we constant verrassen met nieuwe en vernieuwende producten.